How Can I Contact Nythara?

We’d love to hear from you! Reach out to our friendly customer service team at:
Email: info@nythara.com
We’re here to assist with any questions or concerns you may have!

Do You Ship Worldwide?

Yes, we ship globally to bring Nythara products to your doorstep, no matter where you are!

Where Do You Ship From?

All orders are shipped from our warehouse in Hong Kong.

Can I Change or Cancel My Order?

We process orders quickly to get them to you ASAP! If you need to make changes or cancel:

• Requests must be made within 12 hours of placing your order.
• After 12 hours, changes or cancellations cannot be accommodated.
  However, you can return your order for a full refund once it’s received. Contact us for more details.

What Payment Methods Do You Accept?

We make checkout easy with the following payment options:

• All major credit cards: VISA, Mastercard, AMEX
• PayPal payments

When Will My Order Be Processed?

Here’s how we handle your order:

• Processing Time: Orders are processed within 1-3 business days from the order date.
• Shipping Days: We ship Monday through Friday; orders are shipped the next business day after processing.
• Note: We do not ship on weekends. Allow extra time during holidays and sale seasons due to high demand.

How Long Will It Take to Receive My Order?

Due to high demand, delivery typically takes 2-4 weeks. We appreciate your patience as we ensure your order arrives safely!

What If I Don’t Receive My Order?

If your order doesn’t arrive within 30 days after shipping, you’re eligible for a full refund. Just reach out to us, and we’ll take care of it.

How Do I Return an Item?

Not satisfied? We’re here to help. To initiate a return:

• Contact us at info@nythara.com
  We’ll guide you through the process to ensure a smooth return.

What If the Item(s) I Received Are Defective, Incorrect, or Damaged?

We’ve got you covered! If your order arrives incorrect, missing, or defective:

• Email us at info@nythara.com
• Include your order number, photographs of the item(s), and any relevant details.
  We’ll work quickly to resolve your issue and make things right.

When Will I Receive My Refund?

Here’s how refunds work:

• Refunds are credited to your original payment method.
• For credit/debit card payments, refunds are sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request.
• If you haven’t seen your refund:
1. Contact your bank/credit card company—it may take time for the credit to post.
2. Reach out to us at info@nythara.com if you need assistance.

We’re committed to making your shopping experience with Nythara seamless and enjoyable. If you have any other questions, don’t hesitate to get in touch—we’re here to help!